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1.Product Unavailability :

bookthesurprise.com always tries to deliver the exact product ordered by the customer. If a product is unavailable, a similar product nearest to the description of that ordered, will be delivered. If a product is unavailable readily, the customer will be informed about this through e-mail. If there is no response from the customer (query designer: within a few hours), we go ahead and deliver a product that comes closest to that ordered.

2.Customers Choice - The Final Decision :

Please note that all orders will be processed in a good condition as per the customers choice only & recipient choice in no way will be entertained for exchanging the product/s under any circumstance. All orders will be executed only after the customer confirms it & will be treated as final.

3.Non-Refund for Order Executed Perishable Items :

Perishable items viz. Cakes, Flowers, Sweets & all other perishable items, once attempted for delivery is treated as order executed and will not be eligible for refund. These items are made/procured on the order of the customer. Being perishable in nature they can’t be refunded.

4.Returnable Products :

Products once delivered may sometimes be returned - for instance when the product is damaged in transit or wrongly delivered - subject to the terms & conditions laid down in the Return Policy Statement.

5.Product Guarantee & Warranty :

All warranties, after sales services, maintenance of items will be subject to the conditions of the original manufacturers of products sold here. The responsibility of bookthesurprise.com ceases once the product is delivered at the recipients address.

6.Order Cancellation :

In every case that a customer wants to cancel an order, 10% of the order amount will be charged towards Processing & other expenses. Customers must contact the Customer Service Cell at bookthesurprise.com to cancel an order. If the product has not yet been dispatched, bookthesurprise.com, at its sole discretion, may cancel the order subject to its return policy.

7.Gift Delivery to Various Destinations :

Gifts Delivery to India: All orders need to be placed with a prior notice of 3 clear working days.

8.Order Rejection :

“bookthesurprise.com” may at any point of time reject any order without any reason.

 

Delivery Policy

  1. For day time delivery, delivery time ranges from 10 AM to 8 PM
  2. For midnight orders, delivery could be made anytime between 11:00 PM to 11:59 PM
  3. No refund will be made in case orders fails to be delivered within provided time window.
  4. Only one attempt for delivery will be made. Please confirm availability of recipient before choosing delivery time. If recipient is not available at the time of delivery, second attempt will not be made and order will be cancelled. No refund will be made in such case.
  5. For rescheduling order, you need to inform us at-least 24 hours before delivery time.

If recipient receives the cake in damaged condition

  1. Recipient should check the cake before signing the receipt.
  2. If found damaged, recipient should refuse to accept the cake.
  3. Delivery person will return with a replacement. Kindly allow a minimum of 5 hours for the replacement.
  4. You can place an order before 3 hours and get home delivery .